Monday, February 18, 2008

Trice essay

I work two jobs and they are both customer service related. I somewhat agree with her, but she also needs to realize what a lot of customer service people have to deal with. You would not believe how some people act/treat other people when they are out in public and sometimes the store clerk or server takes their aggressions out on the wrong person.
example 1: I was working the drive through at Dairy Queen on a hot summer day and everyone decided they needed ice cream. There was this certain customer that made me so angry. She pulls up to the drive thru window and has no idea what she wants 5 minutes later she decides but in the meantime there is a buildup of 20 cars behind her waiting for her to order. Then she pulls up to the window to pay and can not find her money so i preceed to wait another 5 minutes for her to find $1.37 for her small twist cone.
example 2: It is Valentines day and everyone has to go out to eat at the restaruant that i work at. I am very busy and there is this one table that is being so needy it is really making me mad. They have their food, so i am checking back to make sure everything is ok, and they ask for some ranch, when i return with it, they need more water, so i go get it, and come back and now they want more ketchup and just did not understand that they were not the only people i had to help that night. After the tenth time of going back to their table i really just want to say no and walk away.
example 3: I am working at the dry cleaners and it is Christmas time, which is pretty busy because everyone brings out thier nicest clothes that are dry clean only. This particular customer whom i have never seen before brings in quite a few items and i check them all over to mark any damages down which is routine so we don't get blamed for damages we did not cause. Well when she comes back to pick up her items there is a burn on one of them which i knew about because i recorded it as being burned before she dropped it off. She insisted that i did it and said a few choice words to me and i tried my hardest to bite my tongue because i would probably get fired if i said the words to her i wanted to say.

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